Had an interesting time these past few days. Had a customer who, when I left for vacay, was complaining that he couldn't get access to our private package registry. Get back, this issue is still active.

We'd granted access to his github enterprise, and for some reason he wasn't getting the activation email. We spent about 22 hours of customer support time on his failing to help himself before he finally escalated to the standard 40 person IT enterprise tantrum/come to jesus meeting.

Long story short, he had somehow ignored repeated attempts (35 email replies to the ticket chain, 4 phone calls) to get him to check his spam folder. In which, as it was revealed to all the hollywood squares in attendance, there were no less than 35 activation emails from github granting him access. Of course, none of this was his fault. And while screensharing his big brain to god and everyone he decides the problem is now actually Microsoft because their office 365 spam email filtered his emails incorrectly. We of course agreed with his big brain, smoothed over his bruised ego and went about our day.

I mean, fair enough, it's kind of dumb that Microsoft ever spam lists github, but still. I was just a fly on the wall, and he burned all his paid support tickets on the issue, so hopefully we won't be dealing with him again this year.

Also, this is an edge case with our new product line, most of our customers are painless.

!rant

The joys of returning from my annual leave..

My contributions after just being back from a 7-day leave.. 27 in total.. PR's, issues, bug fixes, feature fixes, requested features,..

Feels good tho.. It was a productive day today and we made the weekly update! :D

( Yes, I pushed commits while on vacation :D )

Does any of you write notes about what you learn in your day to day job? I recently covered a colleague that went on vacation because the product was going to be shipped during his vacay and I was assigned to do some tweaks, since I am the only one on that team that also knows frontend apart from him. My job is computer vision and he is a frontend dev, so when I sat to take a look, I started to learn new tricks for frontend and I felt the need to write them down because when I go back to my routine, I will forget them since I won’t use them for computer vision. However, knowing frontend is always handy.. do you guys take notes on stuff you might not touch again but it’s useful to keep somewhere?