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Doot doot.
My day: Eight lines of refactoring around a 10-character fix for a minor production issue. Some tests. Lots of bloody phone calls and conference calls filled with me laughing and getting talked over. Why? Read on.
My boss's day: Trying very very hard to pin random shit on me (and failing because I'm awesome and fuck him). Six hours of drama and freaking out and chewing and yelling that the whole system is broken because of that minor issue. No reading, lots of misunderstanding, lots of panic. Three-way called me specifically to bitch out another coworker in front of me. (Coworker wasn't really in the wrong.) Called a contractor to his house for testing. Finally learned that everything works perfectly in QA (duh, I fixed it hours ago). Desperately waited for me to push to prod. Didn't care enough to do production tests afterwards.
My day afterwards: hey, this Cloudinary transform feature sounds fun! Oh look, I'm done already. Boo. Ask boss for update. Tests still aren't finished. Okay, whatever. Time for bed.
what a joke.
Oh, I talked to the accountant after all of this bullshit happened. Apparently everyone that has quit in the last six years has done so specifically because of the boss. Every. single. person.
I told him it was going to happen again.
I also told him the boss is a druggie with a taste for psychedelics. (It came up in conversation. Absolutely true, too.) It's hilarious because the company lawyer is the accountant's brother.
So stupid.18 -
#3 Worst thing I've seen a co-worker do?
A 20-something dev, 'A', back in the early days of twitter+facebook would post all his extracurricular activities (drinking, partying, normal young-buck stuff). The dev mgr, 'J', at the time took offense because he felt 'A' was making the company look bad, so 'A' had a target on his back. Nothing 'A' did was good enough and, for example, 'J' had the source control czars review 'A's code to 'review' (aka = find anything wrong). Not sorting the 'using' statements, and extra line after the closing }, petty things like that. For those curious, orders followed+carried out by+led by 'T' in my previous rant.
As time went on and 'T' finding more and more 'wrong' with A's code, 'J' put A on disciplinary probation. 'A' had 90 days to turn himself around, or else.
A bright spot was 'A' was working on a Delphi -> C# conversion, so a lot of the code would be green-field development and by simply following the "standards", 'A' would be fine...so he thought.
About 2 weeks into the probation, 'A' was called into the J's office and berated because the conversion project was behind schedule, and if he didn't get the project back on track, 'A' wouldn't make it 30 days. I sat behind 'A' and he unloaded on me.
<'A' slams his phone on his desk>
Me: "Whoa...whats up?"
A: "Dude, I fucking hate this place, did you hear what they did?"
<I said no, then I think we spent an hour talking about it>
Me: "That all sucks. Don't worry about the code. Nobody cares what T thinks. Its not even your fault the project is behind, the DBAs are tasked with upgrades and it's not like anyone is waiting on you. It'll get done when it's done. Sounds like a witch hunt, what did you do? Be honest."
A: "Well, um...I kinda called out J, T, and those other assholes on facebook. I was drunk, pissed, and ...well...here we are."
Me: "Geez, what a bunch of whiney snowflakes. Keep your head down and you'll get thru it, or don't. Its not like you couldn't find another job tomorrow."
A: "This is my first job out of college and I don't want to disappoint my dad by quitting. I don't even know what I'm supposed to be doing. All J told me was to get better. What the fuk does that even mean?"
Me: "He didn't give you any goals? Crap, for someone who is a stickler for the rules, that's low, even for J."
Fast forward 2 weeks, I was attending MS TechEd and I was with another dev mgr, R.
R: "Did you hear? We had to let 'A' go today."
Me: "What the hell? Why?"
R: "He couldn't cut it, so we had to let him go."
Me: "Cut what? What did he do, specifically?"
R: "I don't know, 'A' was on probation, I guess he didn't meet the goals."
Me: "You guess? We fire a developer working on a major upgrade and you guess? What were these so-called goals?"
R: "Whoa...you're getting a little fire up. I don't know, maybe not adhering to coding standards, not meeting deadlines?"
Me: "OMG...we fire people for not forming code? Are you serious!?"
R: "Oh...yea...that does sound odd when you put it that way. I wish I'd talk to you before we left on this trip"
Me: "What?! You knew they were firing him *before* we left? How long did you know this was happening?"
R: "Honestly, for a while. 'A' really wasn't a team player."
Me: "That's dirty, the whole thing is dirty. We've done some shitty things to people, but this is low, even for J. The probation process is meant to improve, not be used as a witch hunt. I don't like that you stood around and let it happen. You know better."
R: "Yea, you're right, but doesn't change anything. J wanted to do it while most of us were at the conference in case 'A' caused a scene."
Me: "THAT MAKES IT WORSE! 'A' was blindsided and you knew it. He had no one there that could defend him or anything."
R: "Crap, crap, crap...oh crap...jeez...J had this planned all along...crap....there is nothing I can do no...its too late."
Me: "Yes there is. If 'A' comes to you for a letter of recommendation, you write one. If someone calls for reference, you give him a good one."
R: "Yea..yea...crap...I feel like shit...I need to go back to the room and lie down."
As the sun sets, it rises again. Within a couple of weeks, 'A' had another job at a local university. Within a year, he was the department manager, and now he is a vice president (last time I checked) of a college in Kansas City, MO.10 -
I think I've finally realized something:
my boss does not actually listen to me.
Quite often during out weekly conference calls, he asks me questions about things I had just covered. I always assumed he couldn't hear because a) i'm rather quiet, and b) freeconferencecall.com bloody sucks.
But it happens for written things, too. I type an update on something in Slack, and an hour later he asks me for an update on it. I always assumed (likely correctly) that he has nearly zero reading comprehension. He writes like a 5th grader and only remembers a few nouns and one verb from anything he reads. But I swear he actively skips reading anything I write.
Now, however, I have frigign' proof that he ignores me. We have both been trying to get ahold of {Clover contractor} via email for months. We have gotten three replies, but twice scheduling prevented setting up a meeting, and once I simply missed the email amongst the flood of log spam I haven't been allowed to address.
I have asked the boss multiple times for the guy's phone number -- in emails, in Slack, and in front of everyone during our weekly conference calls -- and he has totally ignored me every. single. time.
Here's a transcript of my seventh(!) attempt:
Boss [2:13 PM]
Have you and {Clover contractor} met yet? If not make it happen. Stop letting it not happen. GIve specific dates and times. {Clover contractor} let's talk Tuesday 2pm or Wednesday 4pm which works better for you.
Root [2:14 PM]
For the seventh and last time, give me his phone number.
Getting ahold of him via email has not worked.
Boss [2:14 PM]
I am sendning one more, from that I want you to make the meeting happen asap.
Root [2:14 PM]
if i call him, setting up a meeting will be _easy_
Give me his phone number and I will handle this.
It is now 3:00pm and I haven't gotten a response.
Either he doesn't want it to happen, wants me to fail for some reason, or he's totally fucking oblivious. Yet ofc it's me who earns all of the blame when this meeting doesn't happen, and I'm likely to get yelled at in front of everyone, fucking again.
I'm really beginning to hate this guy.
I can't wait to walk out on him and watch the company come crashing down in my absence. It'll be sad to watch, but bloody hell does he deserve it for his arrogant incompetence.14 -
This Part 3 and finale of the tale of Mr DDTW, or the worst coworker I've ever had to deal with. I suggest you start from the beginning if you don't have the context, it's been a trip.
Part 1: https://devrant.com/rants/4210605
Part 2: https://devrant.com/rants/4220715
The problem with this man threatening to snitch on me to the professor if I didn't revert my commit was that he backed me into a corner. Letting him go at his pace with his quality standards would have ruined the project for the rest of us, and I'm not going to let three other people's grades suffer because one was lazy. I'm the PM, team lead, the guy who will ultimately be held responsible for this project succeeding or failing and the mediator of problems.
So I snitched first.
The professor knew us. He had an idea of how we worked as a team, who was enthusiastic about this subject, who was diligent, and who wasn't. It'd been half a semester and he wasn't stupid. I'd also taken the not-so-minor task of testing our software and handling all the little integration problems between components and between the professor's server. This had resulted in several calls between me and him because he'd been flying by the seat of his pants with some of the upgrades he'd been doing to the server code and as the fastest group we were the ones running into all the bugs on his end. And he'd also noted our prior complaint and seen the discrepancy in commits, author tags and hours logged. Mr DDTW had been graded significantly worse than the rest of us. So when I sent him a goddamn novel about our team's internal problems, the bomb was set. And so we get to the conference call, with everybody panicking and with no clue what any of this is about. Except me.
Dear god. That call was pure catharsis. Never have I seen a man get demolished so hard. Mr DDTW got a 45 minute LECTURE, a goddamn SMACKDOWN, about how he needs to take some responsibility for this team effort and that in the real world he'd have been fired. And the professor was so incredibly serene throughout! He could've blasted him with the rage of a thousand suns but he said it in such a way that Mr DDTW's only real responses were "yes", "I understand" and "I'm sorry". An entire semester of this useless fucking bitch being nothing but a leech on our team in three separate projects and he was finally getting SCHOOLED. And then, it gets even better. The professor asked how we could solve this problem, as Mr DDTW needs to do work to be graded but he can't hold us back.
I dropped a suggestion: As I had implemented the module in a way that worked, we could carry on using my version while Mr DDTW could work on a separate branch. Everything else was working reasonably well for an MVP, we just needed to improve and test now, so if Mr DDTW got it working we could merge it back into the main branch. This solved the team's problem of not being able to progress, it solved Mr DDTWs problem of not wanting to fail the course, and it solved my problem of not having to work with this shit-for-brains for the forseeable future. A weight was lifted off my shoulders. No more Mr DDTW. No more bitching and no more shitcode. A grating arsehole that had been bugging everyone all sememster put in his place and out of my hair.
On the way home from uni that day, I rang a friend and told him the entire story as I needed to get it off my chest. Every time I brought up a problem, an issue, a setback, an argument, he made a remark.
"Damn, if only he just... did the work."
Every time he said it it was in a slightly different way, but every time it made me laugh harder as he just didn't stop interrupting me with the same comment. If only he did the work. But the funniest part of all was how right he was. Mr DDTW had so many opportunities to just sit down, shut up, and do the work like the rest of us, but instead he decided to do fuck-all until he got flak for it and proceeded to dig his own grave. What sort of delusional entitlement, sheer incompetence or other dumbfuckery was he suffering from to make such terrible decisions? It's his last year of university and he still hadn't learned to just do the goddamn work (I would later find out that his friend had covered his shortcomings a lot and was apparently the reason why he hadn't flunked out of uni yet).
And so ends the story of Mr Didn't Do The Work the worst person I have ever had the displeasure of working with. We never did merge his branch as we ran out of time during testing. The professor passed him, possibly out of pity or just so that he wouldn't have to resit the course and burden some other poor sods. We weren't the top scorers this time, partially because of my shortcomings as PM but mostly because of the huge delays and manpower deficit, but we did well enough to pass the course with some very high grades. With one exception of course.4 -
Uh...all of them? ¯\_(ツ)_/¯
I used to work with a 'floor supervisor' who vaped excessively and obnoxiously. He had one of those things that made vapor like a space shuttle launch too. When he was talking during conference calls or presentations, rapt attention and respect were demanded. When anyone else was presenting, *whoosh*, big cloud of vapor, right in front of the screen, right in the presenter's face. It looked like the building was on fire ten minutes in. Opening the door was like getting out of a car that's been hotboxed. That guy was a douche.2 -
The website for our biggest client went down and the server went haywire. Though for this client we don’t provide any infrastructure, so we called their it partner to start figuring this out.
They started blaming us, asking is if we had upgraded the website or changed any PHP settings, which all were a firm no from us. So they told us they had competent people working on the matter.
TL;DR their people isn’t competent and I ended up fixing the issue.
Hours go by, nothing happens, client calls us and we call the it partner, nothing, they don’t understand anything. Told us they can’t find any logs etc.
So we setup a conference call with our CXO, me, another dev and a few people from the it partner.
At this point I’m just asking them if they’ve looked at this and this, no good answer, I fetch a long ethernet cable from my desk, pull it to the CXO’s office and hook up my laptop to start looking into things myself.
IT partner still can’t find anything wrong. I tail the httpd error log and see thousands upon thousands of warning messages about mysql being loaded twice, but that’s not the issue here.
Check top and see there’s 257 instances of httpd, whereas 256 is spawned by httpd, mysql is using 600% cpu and whenever I try to connect to mysql through cli it throws me a too many connections error.
I heard the IT partner talking about a ddos attack, so I asked them to pull it off the public network and only give us access through our vpn. They do that, reboot server, same problems.
Finally we get the it partner to rollback the vm to earlier last night. Everything works great, 30 min later, it crashes again. At this point I’m getting tired and frustrated, this isn’t my job, I thought they had competent people working on this.
I noticed that the db had a few corrupted tables, and ask the it partner to get a dba to look at it. No prevail.
5’o’clock is here, we decide to give the vm rollback another try, but first we go home, get some dinner and resume at 6pm. I had told them I wanted to be in on this call, and said let me try this time.
They spend ages doing the rollback, and then for some reason they have to reconfigure the network and shit. Once it booted, I told their tech to stop mysqld and httpd immediately and prevent it from start at boot.
I can now look at the logs that is leading to this issue. I noticed our debug flag was on and had generated a 30gb log file. Tail it and see it’s what I’d expect, warmings and warnings, And all other logs for mysql and apache is huge, so the drive is full. Just gotta delete it.
I quietly start apache and mysql, see the website is working fine, shut it down and just take a copy of the var/lib/mysql directory and etc directory just go have backups.
Starting to connect a few dots, but I wasn’t exactly sure if it was right. Had the full drive caused mysql to corrupt itself? Only one way to find out. Start apache and mysql back up, and just wait and see. Meanwhile I fixed that mysql being loaded twice. Some genius had put load mysql.so at the top and bottom of php ini.
While waiting on the server to crash again, I’m talking to the it support guy, who told me they haven’t updated anything on the server except security patches now and then, and they didn’t have anyone familiar with this setup. No shit, it’s running php 5.3 -.-
Website up and running 1.5 later, mission accomplished.6 -
Long time ago, back in a day of Microsoft Office 95 and 97, I was contracted to integrate a simple API for a payment service provider.
They've sent me the spec, I read it, it was simple enough: 1. payment OK, 2. payment FAILED. Few hours later the test environment was up and happy crediting and debiting fake accounts. Then came the push to prod.
I worked with two other guys, we shut down the servers, made a backup, connected new provider. All looked perfectly fine. First customers were paying, first shops were sending their products... Until two days later it turned out the money isn't coming through even though all we are getting from the API is "1" after "1"! I shut it off. We had 7 conference calls, 2 meetings, 3 days of trying and failing. Finally, by a mere luck, I found out what's what.
You see, Microsoft, when you invent your own file format, it's really nice to make it consistent between versions... So that the punctuation made in Microsoft Word 97 that was supposed to start from "0" didn't start from "1" when you open the file in Microsoft Word 95.
Also, if you're a moron who edits documentation in Microsoft Word, at least export it to a fucking PDF before sending out. Please. -
So, today's comedy job story (and how depressive things become), and it's only 9:30.
Stressed PM assaults me at 8 to tell me what I have to do, standing next to me and dictacting stuff she wants done. Hate that.
As I went to a colleague to help her out with these fucking presentations (she "couldn't open them"), as I just arrived to her office my phone rings.
It's my PM. I'm 20m away, she calls me. Ok.
Me: "Yes?"
PM: "Hey Phlisg, erm, we are stuck in a conference room, can you come and open the door?"
Me: "Erm, the door has no handle, can't help"
PM: "Can you call the "housekeeper"?"
Me: "Sure" (why the hell doesn't she have his number...)
I go downstairs, go towards the conference room, and before the door there is the reception office. I ask the colleagues in there if the "housekeeper" is here, but they instead produced the handle from their drawers, and went to the door to open it.
At the same time, a person locked inside the conference room went through the window to go round and try to open the door.
Door successfully opened by colleague with handle.
I mean...
WHAT
THE
FUCK!
You have a problem? One reflex: call Phlisg. She might call me at 2 am in the morning because she cannot sleep or something.
Pissed!!13 -
I really don't understand how some it recruiters ever got their job... Brainless fucking scaredycat fuckwats!!!
Just finished a mission and i put myself back on the market, been flooded by calls and emails since monday, so far so good.
But all of them wanting you to 'come over the office for a chat', fuck no. 'I will come once a real opportunity gets presented, i propose to do video conference call as to not waste time and transportation'. But noooo... It's like they never heard of that thing being possible before. I propose them to use meet.jit.si (really cool and free to use videoconference software, no software needs to be installed)... 'Yeah sorry but your link doesnt work', 'how come? You just need to go to the url and grant cam and mic permissions for the session'... 'No it asks me to install software (not true) and i simply cant now ... Can you tell me who you are and what you do and what your field of expertise is?'
For fucks sake you got my cv right in front of you you fucking blind maggotpuss! Learn to fucking read!
Tomorrow is another, hopefully better day...
Glad to take that of the chest.2 -
MMMH DEVELOPER PRODUCTIVITY IS NOT THAT GREAT... YOU KNOW WHAT I'LL MAKE SURE THEY SPEND 90% OF THEIR TIME IN FUCKING CONFERENCE CALLS, THAT IS SURELY GOING TO HELP THEM GET THEIR JOB DONE
Some manager at my company, probably.2 -
I got 2 phone calls from AWS, asking me for feedback about a conference I've never attended. 🤦♂️
👍 For AWS customer service6 -
A follow up for this rant : https://devrant.com/rants/1429631/...
its morning and i have been awoke all night, but i am so happy and feel like crying seeing you people's response. :''''') Thank-You for helping a young birdie like me from getting exploit.
In Summery, I am successfully out of this trickery, but with cowardice, a little exploited and being continuously nagged by my friend as a 'fool'.
Although i would be honest, i did took a time to take my decision and got carried away by his words.
After a few hours of creating a group, he scheduled a conference call , and asked me to submit the flow by which my junior devs will work.
At that time i was still unclear about weather to work or not and had just took a break from studies. So thought of checking the progress and after a few minutes, came up with a work-flow, dropped in the group and muted it.
At night i thought of checking my personal messages , and that guy had PMed me that team is not working, check on their progress. This got me pissed and i diverted the topic by asking when he would be mailing my letter of joining.
His fucking reply to this was :"After the project gets completed!"
(One more Example of his attempts to be manipulative coming up, but along with my cowardice ) :/
WTF? with a team like this and their leader being 'me'( who still calls him noob after 2 internships and 10 months android exp), this project would have taken at least one month and i was not even counting myself in the coding part(The Exams).
So just to clarify what would be the precise date by which he is expecting the task, to which he said "27th"(i.e, tomorrow!)
I didn't responded. And rather checked about the details of the guy( knew that the company was start-up, but start-ups does sound hopeful, if they are doing it right) .A quick social media search gave me the results that he is a fuckin 25 year old guy who just did a masters and started this company. there was no mention of investors anywhere but his company's linkedin profile showed up and with "11-50" members.
After half an hour i told him that am not in this anymore, left the group and went back to study.(He wanted to ask for reasons, but i denied by saying a change of mind ,personal problems, etc)
Well the reality is over but here comes the cowardice part:
1)Our team was working on a private repo hosted on my account and i voluntarily asked him to take back the ownership, just to come out of this safely w/o pissing him off.
2)The "test" he took of me was the wireframe given by their client and which was the actual project we 5 were working on. So, as a "test", i created 15 activities of their client's app and have willingly transferred it to them.
3) in my defence, i only did it because (i) i feared this small start-up could harm my reputation on open platforms like linkedin and (ii)the things i developed were so easy that i don't mind giving them. they were just ui, designed a lot quickly but except that, they were nothing(even a button needs a code in the backend to perform something and i had not done it) . moreover, the guys working under me had changed a lot of things, so i felt bad for them and dropped the idea of damaging it.
Right now am just out of sleep, null of thoughts and just wondering weather am a good person, a safe player or just a stupid, easily manipulated fool
But Once again My deepest regard from my heart for @RustyCookie , @geaz ,@tarstrong ,and @YouAreAPIRate for a positive advice.
My love for devrant is growing everyday <3 <3 <3 <35 -
Worst code I ever had to touch: a React application, createClass era, before redux was a thing, that had everything in one fucking component.
Every fucking thing.
This was a simple video chat application, but still. The component's code included:
- Views (contact list and video call screen) and logic to switch between them;
- All application state;
- API calls;
- Websocket message handling;
- WebRTC logic (getUserMedia and p2p streaming).
This app was built by one person in one month for a demo. That person left the company after the demo and I had to maintain that mess without zero React knowledge (I was doing angular at that time). On his last day he gave me a crash course and an overview of how the app worked.
Around that time I attended a few meetups and a conference with talks about React. That, my curiosity and ability to learn by refactoring helped me a lot when I had to add new features and fix bugs in that app.5 -
Yea it’s totally cool. Dropping a conference call on me 30 minutes before it happens. And then you (and everyone else in the call) should be late too. And then do this stuff all the damn time and ask me why I have to push the deadline back. But get super pissy when I give you a realistic deadline that factors these bullshit experiences in!
Then after I wait 10 minutes on the line, tell me it’s been moved to the bottom of the hour which doesn’t really leave me enough time to do anything but play on DevRant. Fucking insanity.1 -
Working on an Android app for a client who has a dev team that is developing a web app in with ember js / rails. These folks are "in charge" of the endpoints our app needs to function. Now as a native developer, I'm not a hater of a web apps way of doing things but with this particular app their dev teams seems to think that all programming languages can parse json as dynamically as javascript...
Exhibit A:
- Sample Endpoint Documentation
* GetImportantInfo
* Params: $id // id of info to get details of
* Endpoint: get-info/$id
* Method: GET
* Entity Return {SampleInfoModel}
- Example API calls in desktop REST client
* get-info/1
- response
{
"a" : 0,
"b" : false,
"c" : null
}
* get-info/2
- response
{
"a" : [null, "random date stamp"],
"b" : 3.14,
"c" : {
"z" : false,
"y" : 0.5
}
}
* get-info/3
- response
{
"a" : "false" // yes as a string
"b" : "yellow"
"c" : 1.75
}
Look, I get that js and ruby have dynamic types and a string can become a float can become a Boolean can become a cat can become an anvil. But that mess is very difficult to parse and make sense of in a stack that relies on static types.
After writing a million switch statements with cases like "is Float" or "is String" from kotlin's Any type // alias for java.Object, I throw my hands in the air and tell my boss we need to get on the phone with these folks. He agrees and we schedules a day that their main developer can come to our shop to "show us the ropes".
So the day comes and this guy shows up with his mac book pro and skinny jeans. We begin showing him the different data types coming back and explain how its bad for performance and can lead to bugs in the future if the model structure changes between different call params. He matter of factually has an epiphany and exclaims "OHHHHHH! I got you covered dawg!" and begins click clacking on his laptop to make sense of it all. We decide not to disturb him any more so he can keep working.
3 hours goes by...
He burst out of our conference room shouting "I am the greatest coder in the world! There's no problem I can't solve! Test it now!"
Weary, we begin testing the endpoints in our REST clients....
His magic fix, every single response is a quoted string of json:
example:
- old response
{
"foo" : "bar"
}
- new "improved" response
"{ \"foo\" : \"bar\" }"
smh....8 -
Storytime!
(I just posted this in a shorter form as a comment but wanted to write it as a post too)
TL;DR, smarts are important, but so is how you work.
My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.
I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )
At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.
However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.
The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.
At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...
What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).
I eventually figured out that the reason I was assigned / requested was simple:
1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.
2. The engineers trusted me. It was that simple.
They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)
I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.
The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.
But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.
In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.
Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.
Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.4 -
So a problem end client of mine made my life hell for 3 months.
She hired a design agency to design her a bespoke site, she signs off on it and then once I've made it she decides that it's just a draft.
She then spend the next 3 months emailing me multiple times a day, calling the office and calling my personal phone. I'm still not sure how she got my number.
after 3 months on a two week project, many conference calls and changing every single template so that the site is unrecognisable it is finally live.
This woman literally went around her whole office, building and street asking them what they thought should be changed.
Not only that but half way through she suddenly told me she wanted it live in 2 days with a list of changes as long as my arm. I managed it and she wanted more changes anyway so it didnt go live...
The moral of the story is, never go the extra mile for a client more than twice, make sure you charge them for your extra time, try not think about how someone so retarded is the head of marketing at a huge company and that a true rant has no structure.
PS she also complained to me often that the changes had not been made less than 24 hours after requesting them, showed a half built site to her board of directors and then moaned at me that it didn't look right.6 -
New level of efficiency/laziness:
Used Tasker to autodial me into my daily stand-up conference calls. If my "AtWork" variable is set by the calendar entry, and If my "Jabra" headset is connected.
I don't have to remember conference codes...or keep track of the clock to call in on time.9 -
The networking group at my day job, hooooooolly crap I have some unprintable words. But keeping it professional:
* Days to turn around simple firewall whitelisting requests
* Expecting other teams to know the network layout despite not sharing that information anywhere and going out of their way to not share it
* Adding bureaucracy in the form of separate Word doc forms despite having a ticketing system - for no justifiable reason
* Breaking production systems multiple times per month
* Calling in with problems that are clearly network related, being told it’s our systems, and then the problems magically go away even though they swear they didn’t touch anything
* Outright verifiable lies or vague non-answers when they’re not talking to someone at the director level or a vendor from an outside company on conference calls
* Worse packet loss and throughput on our LAN than my home ISP
Doing anything with these clowns is my single biggest source of stress right now. I can’t wait until we get a full SDN stack set up and then we won’t have to deal with them for day-to-day needs any longer.
My boss swears it’s better that we’re not managing the network directly, but I’m pretty sure my friend’s dog could be loosed into the data center to chew on fiber, and eventually the pairs would be connected in such a way as to improve performance.1 -
Zoom free tier calls end after 40 minutes.
Idea: pwyw conference software where the call ends after 40 minutes if the host isn't paying €5 more monthly than everyone else in the call. There is no way to discover whether this is a limited call until the 40 minute mark, and there's no way to discover who outbid the host at all except by getting everyone to show their bank statement.1 -
Conference calls are all about playing the thrilling game of "Guess who's speaking?" 🤔🎭
The symphony of awkward pauses, microphone feedback, jitters, and the delightful sound of someone else's breathing into their mic. 📞🎶1 -
The universe has taken a cactus.
It proceeded to gift the cactus with a toxin that greatly enhances the stimulus of pain.
After the universe watched it's miraculous creation it decided to shove it up so far my arse that my gag reflex turned on and I puked a lot of cactus.
Didn't sleep well, weekend hardware migration finish, today an old server got moved.
Some part, most likely the redundant PSU, had a short circuit - decided to take the switches out... Which are the only non redundant hardware...
There was only one critical system in the whole rack, that was one redundant firewall.
Guess what happened..... Naaaa?
*drum roll*
For whatever reason, the second firewall didn't kick in, so large part of internal network unreachable as VPN was on the firewall.
:thumbsup:
That's not cactus level yet.
Spontaneously a large part of the work at home crew decided to call, cause getting an email wasn't enough.
So while all the phones were ringing and we had the joyful fun to carefully take apart a whole rack to check for possible faulty wiring / electric burns / hardware damage and getting firewall up and running again...
Some dev decided to run a deployment (doable as one of the few working at the company at the moment -.-).
I work from home, but we had a conference phone call running the whole time so I could "deescalate" and keep others up-to-date. So me on headphone with conference call, regular phone for calls, while typing mails / sms for de-escalation.
Now we're reaching cactus level, cause being tortured by being annoyed out of hell by all telephone ringing, the beeping of UPS (uninterruptible power supplies), the screaming of admins from the server room and the roaring of air coolers…
Suddenly said dev must have stood in the midst of the chaos… and asked for help cause "the deployment broke, project XY is offline"...
I think it was the first time since years that I screamed at the top of my lungs.
Bad idea (health issues)… but oh boy was it a pleasure to hear my own voice echo through the conference speaker and creating an echoic sound effect.
It was definitely worth coughing out my loungs for the next hour and I think it was the best emotional outburst ever.
I feel a bit sorry for the dev, but only a tiny bit.
After the whole rack thing, the broken deployment fixing and the "my ears are bleeding and I think I will never be able to talk again" action...
We had to roll out several emergency deployments to fix CVEs (eg libexpat).
This day was a marvelous shit show.
I will now cry myself to sleep with some codein.1 -
Working from home, the office is pretty unbearable in this heat.
Anyone else feel like conference calls in your underwear is a top work from home perk!5 -
If a supervisor conducts an informational conference call that’s on a set schedule, mainly consisting of members from their management team, they should avoid conducting the kindergarten style roll call start off. Especially, if the call consists of 20 or more people.
10+ minute roll calls are horrible to have to sit through, not to mention borderline degrading if the team members involved are management or supervisors.
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