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Search - "maintenance hell"
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Holy fucking hell!
Who the fuck sets up a local network with an 255.255.0.0 subnet mask and then lets the dhcp-server distribute clients onto the 192.249.x.x., 192.2.x.x and the 192.22.x.x networks AT FUCKING RANDOM???
I need to SSH onto 40 routers distributed across the entire campus and have a WORKING internet connection while doing so and you make me spin the connect-disconnect-wheel. Fucking hell dude, don't give me that "Uh, it wasn't intended for this size"-bullshit. You have about 200 active devices. And in one subnet you have space for more than 60 000. Fuck you, dumbass! OH, YOUR FUCKING LIST IS FUCKING WRONG AND YOU DON'T REMEMBER THE IP OF THE ROUTERS? OH FUCK YOU EVEN HARDER!!!
Goddamn people why does legacy maintenance always suck so much?😭😭😭4 -
Just wow. I am amazed by what just happened.
A year ago my parents decided to switch from desktop to laptop for convenience. Knowing their needs, i bought them one without an OS and installed Ubuntu 16.04 on it. The thing is that if you do a regular maintenance of the laptop once a year at their partner company, you get additional 4 years of warranty (this offer is amazing).
So today was the day I brought the laptop for this maintenance for the first time. They make you a profile on their support website where you can track shit regarding your device, super convenient. First thing I notice that the login page was not https. Awkward, but there is no sensitive data here so i let it pass. Naturally i forgot my password, so I requested a new one and guess what? I recieved it in plaintext via mail. A tech repair oriented company does this, my god.
I went there, gave them the laptop in question and got a piece of paper, where they wrote that the laptop is in their hands now, and the current physical state of the laptop, and blabla.
I got home and I read what the guy wrote among other things: THE OPERATING SYSTEM IS NOT LEGAL.
How the fuck is Ubuntu not legal??? What the fuck is this shit? I sure as hell didn't torrent it or bought a booteged copy on the streets.11 -
Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.
You would think.
After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.
Now the real fun begins.
Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.
Now one would think checking out is easy. Not so fast.
After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.
Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.
This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.2 -
Summary: Burnout, and everything's broken.
I don't feel like doing a damn thing today. I look at the code and cringe. I look at Slack and think "ugh. i can't." Mental capitals are even too much work.
(I've started reading "Zen and the Art of Motorcycle Maintenance" to try and combat burnout. I'll write a rant/story about it here if I find it helpful. but all I want to do today is drink tea and read.)
But onto the story:
Heroku is deprecating support for and will automatically upgrade any old verisons of Postgres running on its platform after August something (like five days from now).
I performed the upgrade to PG10 on Sunday (and late into the night), provisioning a new follower, blah blah blah.
However, the version of Rails we're using (4.2.x) doesn't support PG10 sequences, so I manually added in support via a monkeypatch. I did this on our QA servers first, obviously, and everything worked as expected. After half a day of no issues, I did the same on production, and again: everything worked as expected.
But today? I keep hearing about new things that are broken. One specific type of alert doesn't work for one specific person (wat). Can't send [redacted] at all. Can't update merchants! Yet there are magically no errors logged.
That last one (well, two) are just great; let me explain: when there's an error concerning merchants, the error gets caught, isn't logged or recorded anywhere so it just disappears, and the rescue block triggers a json response instead and happily exits. This is for an internal admin tool, so returning a user-friendly error is kinda stupid anyway, but masking what actually happened? fuck that dev with an obelisk made from spikes and solidified pain. That json response is also lovely: it's a 200 OK returning {status: 1, data: "[generic message containing incorrect IT jargon]"}. Doesn't even say "error" anywhere. Bloody everything about this pattern is absolutely wrong. Even the friggin' text.
Fucking hell. I want to pipe the entire codebase into shred and walk out the door.
But I digress. So many things are broken, my motivation is wanning to a sliver, and I have a conference call today where I'll undoubtedly be asked why everything is on smoking and/or on fire, and my huge and overly productive week last week will ofc mean nothing by contrast.
Ugh.
`shred ~/dev/work -zfu -n 32 &; ./brew tea --hot && wine ~/takeabreak.exe`rant zen and the art of motorcycle maintenance postgres heroku ship's sinking and the fixer's all fixed out burnout21 -
Got my first legit side-gig as a developer (like had to write an SOW and everything): my kids' pediatrician is amazing, but shes switching to a concierge practice, meaning she wont take any insurance, and shes going from about 1500 patients down to about 200. I already pay my mortgage-worth in insurance on a monthly basis, so we were prepared to say adios to her. At my daughter's last appointment, she pulled me aside and said "what can we do to keep you guys as patients?" and i somewhat jokingly suggested "I dunno, need any websites written?"
As a matter of fact, she did: she just fired her practice's web developer, who gave her a shitty wordpress site and fought like hell to avoid any further maintenance or updates for her. She hates the site's current layout (no surprise there) so she is basically giving me full control over a rewrite.
No user logins, no worries about compliance with PII or any of that. Literally just turning a brochure wordpress site into an angular app, hosting it on her own server and eventually building an admin page where she can change the banner text and upload new images.
And my kids will get free, top-notch health care.1 -
!dev
So the ceiling in our (upstairs) laundry room started leaking. After some troubleshooting, we determined it was the A/C, and not the water pipes. (The house is cheap as hell and fucking stupid.) We did some troubleshooting and research, and tried fixing it ourselves; no luck. Cleaning the pipes from outside: no joy. Cleaning the pipes from inside: no access. The attic is ... small. Maybe half a small closet? and doesn’t give access to fucking anything. The builders must have installed everything before putting up the walls and ceilings, sealing everything off, because there is no access. It’s fucking stupid. Also, the usual maintenance openings aren’t even there either because why the fuck would they be?
But fucking whatever.
We called an a/c repair guy, who never showed. We assumed he was busy (it’s fucking hot), so we called him again the next day; two days later he showed.
Busy. Whatever.
Guy didn’t bring a ladder. Whatever, we have one right there in the hallway because we’ve been trying in vain to fix it.
Guy didn’t bring a wrench of any kind. Guy didn’t bring a screwdriver. Guy didn’t bring a bucket. Guy didn’t bring any pipe. Or any pipe sealant. Or fucking anything but his sagging fucking pants, fat belly, and fat stench. We had to supply everything, which fortunately we had on hand as we were already trying to fix it. Hoorah for being proactive.
Guy said he drained both primary and secondary pans. Somehow. Without access. I’m not even convinced it HAS a secondary pan. Guy said he cleaned out the pipes, too. From inside the house. Without access. Somehow. Maybe he did that from outside, without tools, while I was chasing the brats and someone else was watching the fat bastard. Who knows; I wasn’t with him most of the time.
When he was done, the guy said “pay whatever you think it’s worth” (or whatever). Fine, if he actually cleaned the pipes out and it isn’t leaking anymore, that’s great.
Guy leaves.
We go up to check. AND THE FUCKING A/C IS STILL LEAKING. BUT NOW IT’S FROM BEFORE THE PIPES, TOO. AND HALF AN HOUR LATER, THE LAUDRY ROOM CEILING IS ALSO LEAKING, WHICH MEANS THE PIPES ARE STILL LEAKING.
It turns out the asshole broke the pan.
We call him back, he goes blah blah blah, we send him a video. Drip, drip, drip.
His response?
“The pan must be rusted.” IT’S FUCKING PLASTIC.
“Oh, in that case, it’s probably a rusted coil that’s leaking.”
a) HOW DID YOU NOT KNOW IT WAS FUCKING PLASTIC IF YOU DRAINED IT?
b) THE COILS CARRY FREON, NOT WATER, AND THE A/C IS STILL WORKING. IF THERE WAS A LEAK, SHIT WOULD BE HOT. AND RANK. FREON SMELLS NASTY AND DOESN’T CAUSE IT TO RAIN IN THE FUCKING HOUSE.
REPLACING A COIL IS ALSO A $2000 FUCKING REPAIR.
THE FAT BASTARD PROBABLY BROKE THE PAN INTENTIONALLY JUST TO UPSELL. I WANT TO FUCKING MURDER HIS LYING FUCKING FACE OFF.
It’s possible he didn’t break the pan intentionally, so I’ll tentatively remove that from his charges. BUT TO FUCKING LIE?
LIE AND DIE, FUCKER.rant i can’t wait to move lie and die reasons why i’m a misanthrope lying fucking people everyone lies7 -
Unpopular opinion: Fuck laptops
Even with proper care and monthly maintenance, they're still loud as a vacuum cleaner, and hot as a fucking stove. Yes I know it's a bit hotter these days and maybe mine isn't the latest top of the line model, but even my gf's Inspirion 17R (old I know, but she got one unused) tho relatively quiet, heats up as all hell even when it's on a cooling pad as soon as you try to do anything on it.
Maybe I'm alone on this, but I just think that when it comes to laptops, it's go big or go home. My Desktop PC is a relic of the past, but it still purrs like a fucking kitten, even under heavy loads in this weather20 -
No. No. No.
We are NOT rewriting the software from scratch.
Why are people so keen on rewriting? Have they no experience??10 -
I'm feeling like writing this down...
So today I got told off by my boss. Why? Because my job bores me.
My current title, "webmaster", is quite similar to "plumber" where I work. I fix holes on our websites, and I tell "qualified" people (external providers) how a project should be made. Nothing exciting, nothing creative, boring.
So I got told off today for being "laid-back" in a newsletter project (GDPR, looking at you) and not being thorough in my procedures of testing and configuration. Fair enough, I didn't care and I admitted it. It's a boring drag-and-drop done in literally 5 minutes, there's no added brain-value here. Plus I got told off by my IT Manager because our Exchange server would not let me receive test emails. Still doesn't work after a day. Yay.
Then she said "we're doing exciting things here, it's not always the case anywhere else you'd work". And I'm like: "really? I love writing code, seeing things coming alive, investigating why things don't run smoothly, writing efficient code (both in performance and in readability)". I hear many friend devs telling me they're doing that and what they do during their "dev-day"... All I'm doing here is "maintenance" (a.k.a boring) stuff that apparently is "exciting". Adding a <script> to handle google tag manager is hell fun, going through compiled CSS and change color values is also thrilling, finding out if a PDF handler application can handle PDF files, re-plugging a computer monitor to make it work...
I think she meant that I'm not at my place here.
Didn't want to tell her that I have no motivation in doing things I don't enjoy making, i.e, my job.
Good thing I have an interview in two weeks2 -
I need guidance about my current situation.
I am perfectionist believing in OOP, preventing memory leak in advance, following clean code, best practices, constantly learning about new libraries to reduce custom implementation & improve efficiency.
So even a single bad variable name can trigger my nerves.
I am currently working in a half billion $ IT service company on a maintenance project of 8 year old Android app of security domain product of 1 of the top enterprise company of the world, which sold it to the many leading companies in the world in Govt service, banking, insurance sectors.
It's code quality is such a bad that I get panic attacks & nightmares daily.
Issues are like
- No apk obfuscation, source's everything is openbook, anybody can just unzip apk & open it in Android Studio to see the source.
- logs everywhere about method name invoked,
- static IV & salt for encryption.
- thousands of line code in God classes.
- Irrelevant method names compared to it's functionality.
- Even single item having list takes 2-3 seconds to load
- Lag in navigation between different features' screens.
- For even single thing like different dimension values for different density whole 100+ lines separate layout files for 6 types of densities are written.
- No modularized packages, every class is in single package & there are around 100+ classes.
Owner of the code, my team lead, is too terrified to change even single thing as he don't have coding maturity & no understanding of memory leak, clean code, OOP, in short typical IT 'service' company mentality.
Client is ill-informed or cost-cutting centric so no code review done by them in 8 years.
Feeling much frustrated as I can see it's like a bomb is waiting to blast anytime when some blackhat cracker will take advantage of this.
Need suggestions about this to tackle the situation.10 -
a question for y'all:
just out of interest I would like to know:
are you *mainly* working on legacy stuff that is - without a question - just too old? everyone in your corp knows it needs rework but "EfFoRt JuSt ToO hiGh"? Where at the same time, most of dev time goes into maintenance and bug fixes instead of feature implementation.
If yes, do you fear that you're losing relevance on the market by not keeping up to date? What are your feelings about that situation?
did you maybe even quit a job in the past because of such situations?
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Why do I want to know that?
- Had some beer
- As a freelance dude I often see battlefields right out of hell. I csn easily go, but the dudes working 9 to 5 on that??? Hoe can you oO22 -
Oddly enough, i have simultaneously been less busy and more productive since working 66% remotely.
I find myself with more time that feels "wasted" or not busy, but my metrics show that I have more production, better results, and far nicer documentation. A bunch of us also sat down and did a bunch of coursework on really putting together a domain script library for one click onboarding of new servers or new client setups. We spun up a bunch of new virtual environments that literally solved headaches that had existed for years that never got dealt with because of too many other tickets.
Some of our web clients freaked out at us because the business is moving away from doing maintenance of legacy web work (small to midsize businesses). But it didn't matter. Rather than respond with a "make them happy," the response was "well, we will get rid of them as clients. We need to focus our energy on the essential service sectors we support."
Hell, we even got an automated test that has been broken apparently since 2018 to work again.
Granted, the incoming workload has slowed down. But it's still interesting to me to see that despite the slowdown, there isn't any concern; its still paying the bills and we are getting rid of technical debt everywhere. Tbh, this has really been a good reality check.1 -
One of my biggest pet peeves with C++ are the number of ways to do things that, I personally, don't think their should be. Is that int* really an int pointer? Or is it an int array? Int vector? I am really regretting the refactoring approach I took.
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okay. Just had an interview for a web application engineer role. It was a catastrophe. Basically, they are taking care only of things I was never worked with, like certification management, ansible deployments, bash scripting. ?? What? Like, what the hell? Guys, I can make you a nice javascript game, or laravel website, eventually mount the routers and switches, configure and automate the networks, but certs... for me ssl is just an extra checkbox when I'm buying a new domain. I asked the recruiter like 5 times, please tell me what the hell is the role about, he doesn't knew... I think, I'll just give up this applying for a jobs stuff, and stay maintenance engineer, dig into plc-s and etherCat even more and forget the IT career completely...7
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It makes my blood boil when my colleagues (who have been here for ages) know that maintaining dependencies in code is important but don't even action it because they give the excuse of having no time or the pressure of finishing it on time.
It angers me that I'm now in .dll hell and they don't even consider the time or push a valid case to fix the issue. It also frustrates me as I've realised that they have grown complacent/indifferent, not even attempting to change it.1 -
Good Lord!
FP looks nice, feels right, scratches the itch when written well, but supporting, debugging and fixing/extending it is a fucking hell!
Well, it's either FP or TS/Node.4 -
Some magic happened about situation talked in earlier rant at below link.
https://devrant.com/rants/2910513/...
Now magically even before I inform about this situation directly to the client, now after 8 years they used some proprietary static code analyzer on latest app source & found out around 200+ security issues which covers most pain points I told in the above rant.
I also found out that there is a list of 100+ vulnerabilities documented in client doc repo, which were pending since around 5-6 years.
Now I have to work along my junior to fix these both kind of issues.
Suddenly dull maintenance project became much challenging & interesting. :-) -
I knew programming was for me, MUCH later in life.
I loved playing with computers growing up but it wasn't until college that I tried programming ... and failed...
At the college I was at the first class you took was a class about C. It was taught by someone who 'just gets it', read from a old dusty book about C, that assumes you already know C... programming concepts and a ton more. It was horrible. He read from the book, then gave you your assignment and off you went.
This was before the age when the internet had a lot of good data available on programming. And it didn't help that I was a terrible student. I wasn't mature enough, I had no attention span.
So I decide programming is not for me and i drop out of school and through some lucky events I went on to make a good career in the tech world in networking. Good income and working with good people and all that.
Then after age 40... I'm at a company who is acquired (approved by the Trump administration ... who said there would be lots of great jobs) and they laid most people off.
I wasn't too sad about the layoffs that we knew were comming, it was a good career but I was tiring on the network / tech support world. If you think tech debt is bad, try working in networking land where every protocols shortcomings are 40+ years in the making and they can't be fixed ... without another layer of 20 year old bad ideas... and there's just no way out.
It was also an area where at most companies even where those staff are valued, eventually they decide you're just 'maintenance'.
I had worked really closely with the developers at this company, and I found they got along with me, and I got along with them to the point that they asked some issues be assigned to me. I could spot patterns in bugs and provide engineering data they wanted (accurate / logical troubleshooting, clear documentation, no guessing, tell them "i don't know" when I really don't ... surprising how few people do that).
We had such a good relationship that the directors in my department couldn't get a hold of engineering resources when they wanted ... but engineering would always answer my "Bro, you're going to want to be ready for this one, here's the details..." calls.
I hadn't seen their code ever (it was closely guarded) ... but I felt like I 'knew' it.
But no matter how valuable I was to the engineering teams I was in support... not engineering and thus I was expendable / our department was seen / treated as a cost center.
So as layoff time drew near I knew I liked working with the engineering team and I wondered what to do and I thought maybe I'd take a shot at programming while I had time at work. I read a bunch on the internet and played with some JavaScript as it was super accessible and ... found a whole community that was a hell of a lot more helpful than in my college years and all sorts of info on the internet.
So I do a bunch of stuff online and I'm enjoying it, but I also want a classroom experience to get questions answered and etc.
Unfortunately, as far as in person options are it felt like me it was:
- Go back to college for years ---- un no I've got fam and kids.
- Bootcamps, who have pretty mixed (i'm being nice) reputations.
So layoff time comes, I was really fortunate to get a good severance so I've got time ... but not go back to college time.
So I sign up for the canned bootcamp at my local university.
I could go on for ages about how everyone who hates boot camps is wrong ... and right about them. But I'll skip that for now and say that ... I actually had a great time.
I (and the handful of capable folks in the class) found that while we weren't great students in the past ... we were suddenly super excited about going to class every day and having someone drop knowledge on us each day was ultra motivating.
After that I picked up my first job and it has been fun since then. I like fixing stuff, I like making it 'better' and easier to use (for me, coworkers, and the customer) and it's fun learning / trying new things all the time. -
Ooh this project.. So I was put in charge of creating new pages, and general maintenance as the site was already built by a previous dev on the team before i joined the company. I take a look at the design, fairly strange forward quick analysis most of it bootstrapable, some custom code is needed for some parts so no issues there.
Looks at the code, only the bootstrap grid system is being used, the rest is custom code, an additional 9K lines of CSS and 526 lines of JS. What the hell is this.2 -
trying to clean off my mac (yes i managed to fill nearly 1 terabyte)
and holy shit whoever is closest to guessing the size (in Gb, yes it's that bad) of the old 🤡 startup i worked for wins...
god yet another detriment to the years of my life wasted
i'm also still on node 18 lol, totally missed the maintenance date on that one
my life is in shambles
serious question - would you be willing to pay $1 a year or something stupidly cheap for emails when a software goes into maintenance? i sure as hell would pay for that5